Refund & Cancellation Policy

Last updated: July 26, 2026

1. Overview

SulamX Pro subscriptions are sold by SulamX Ltd (company no. 517364030). Payments are processed by our payment provider, and accounts and subscriptions are managed through our customer portal at account.sulamx.com. You can manage your subscription and submit a cancellation request from your SulamX account; cancellation and refund requests are separate actions, and submitting a cancellation request does not automatically issue a refund. Our commercial refund policy: you may request a refund of the first subscription payment you actually made within 14 days of the date that payment was made, by emailing info@sulamx.com. Under this commercial policy, renewal payments are not refundable; nothing in this policy limits any rights that cannot be excluded under applicable law. This policy covers cancellations, and refunds. This means every refund is processed through our payment provider, and the payment provider's own Buyer Terms and refund policy apply to your purchase. Nothing in this policy limits any rights you have under the payment provider's policy or under applicable law.

We want you to feel confident trying SulamX Pro. If something isn't right, reach out — we'll help.

2. Statutory Withdrawal Right

If you are a consumer in a country that provides a legal "cooling-off" or withdrawal period, you can request a full refund of your first subscription payment within that period, no questions asked:

• 14 days — European Union / EEA, United Kingdom, Switzerland, and Turkey

• 7 days — South Korea, Brazil, Canada, and China

• 5 days — Singapore

In plain language: if you live in one of these regions and change your mind shortly after your first purchase, you are entitled to your money back. The window starts on the date of your first payment.

3. How to Request a Refund

You can use either path — both work:

1. Email us at info@sulamx.com, or

2. Manage your subscription and submit a cancellation request from your account at account.sulamx.com.

To speed things up, please include:

• The email address you used at checkout

• Your billing receipt or order number

• A brief note on the reason (optional, but it helps us improve)

Refunds are issued by the payment provider to your original payment method. Processing typically takes a few business days depending on your bank or card issuer.

4. Cancelling Your Subscription vs. Requesting a Refund

These are two different things:

• Cancellation stops all future renewals. You can cancel anytime from your account at account.sulamx.com or by emailing us. When you cancel, your access to SulamX Pro continues until the end of the period you've already paid for — you lose nothing you've paid for.

• Refunds return money already charged. Renewal payments and partial billing periods are generally not refunded, except where the law requires otherwise or in cases of billing error (for example, being charged after a confirmed cancellation).

Tip: if you don't plan to continue, cancel before your renewal date to avoid the next charge.

5. Access After a Refund

SulamX Pro runs on TradingView through invite-only access tied to your TradingView username. When a refund is issued, that access is revoked and the indicator will no longer be available on your account.

6. Disputes and Chargebacks

Before opening a dispute or chargeback with your bank, please contact us or the payment provider first. We resolve almost every issue faster than the chargeback process, which can take weeks and may temporarily lock your access while it's investigated.

7. Contact

SULAMX LTD
Email: info@sulamx.com
Website: sulamx.com

For billing-specific questions, contact info@sulamx.com.